Titan FAQ

Q: Where are you located?

A: See our Location/Parking page. We are located in the Health Group Building on the 4th floor, suite 408. The building is located directly behind the Kaiser building. ENTRY TO THE BUILDING IS ONLY AVAILABLE THROUGH THE PARKING STRUCTURE.

Q: Parking?

A: Free Parking is available. When you enter the parking structure, take an immediate right and proceed to the second floor. Park on the second floor and enter the building there.

Q: Do you accept insurance?

A: We are currently accepting new patients for most PPO insurance plans. We are contracted with Medicare, BlueShield, Aetna, United, HealthNet, and Cigna. We are also part of the American PT Network (APTN), American Specialty Health (ASH) and we are OptumHealth Providers. We accept a number of work comp insurances as well.

Q: How do I know what my insurance covers?

A: We do our best to contact your insurance to verify benefits and confirm any contract limitations, but we encourage you to contact your health insurance company as soon as possible to guarantee benefits or coverage. Due to the multitude of new Anthem Plans we encourage our patients to contact their insurance provides to determine their co-pays, co-insurances, and or deductibles.

Q: Do you accept worker's compensation insurance?

A: Yes, we are a preferred provider for most worker's compensation insurances. Sedgwick, Medrisk, Align, and others.

Q: Do you accept Auto Insurance Claims and Lien cases?

A: Yes, we accept auto insurance claims. Lien cases are accepted on a case by case basis. Please call for more information.

Q: What are your charges?

A: Our fees are based on usual and customary fees charged for our area. You will find our fees to be competitive and our service above the standard.

Q: What forms of payment to you accept?

A: For your convenience we accept most major credit cards, Care Credit, checks, and cash for deductibles, co-insurances, and co-pays. We do accept cash payments for all of our physical therapy treatments and non covered services.

Q: How long should I expect a visit to last?

A: Your first visit will typically last one hour to an hour and a half. Your first visit will include an initial evaluation followed by a physical therapy treatment. Follow up visits are typically 45 min to an hour.

Q: Do I need to bring anything?

  • Your insurance card
  • Some insurance like Medicare require a medical prescription in order to treat. Please verify prescription requirements with your insurance prior to scheduling.
  • Any imaging reports (MRI/X-rays) that you think will be helpful

Q: How should I dress?

A: Please dress in comfortable clothing so that we can easily access the area of treatment. Medical gowns are available. Treatment plans typically include an exercise program, so you may want to wear workout attire.